Frequently Asked Questions
Q: What are your drop-off and pick-up hours?
A: Standard hours are 9:00–10:00 AM and 4:00–5:00 PM. We may be able to assist outside these times; a $30 out-of-hours fee applies.
Q: Do you accept dogs of all sizes?
A: Yes! We welcome dogs of all breeds and sizes, from the smallest to the largest.
Q: Do you offer grooming services?
A: Not yet – Watch this space!
Q: Are you open during public holidays?
A: We are open year-round, but we are closed for pick-ups and drop-offs on Christmas Day and New Year’s Day.
Q: Is the facility heated during colder months?
A: Yes, all kennels are fitted with underfloor heating for your dog’s comfort in winter.
Q: Can I bring my dog's own bedding or food?
A: Absolutely! Familiar bedding, toys, or preferred food are welcome to help your dog settle in comfortably.
Q: How do I book?
A: Call (03) 4174262 or 027 206 3900, email, or book online to reserve your dog’s spot at Pine Gully Pet Retreat.
Q: Do you cater for entire dogs
Yes we do cater for entire dogs and in-season bitches at no extra charge.
Ready to book your dog’s stay?
Contact Pamela and the team today to secure your dog’s spot at Pine Gully Pet Retreat.
📞 Call us now | 📧 Email us | 🐾 Or book online — Your dog will thank you!
Why Choose Pine Gully Pet Retreat?
At Pine Gully Pet Retreat, we’re more than just a boarding kennel — we’re your dog’s home-away-from-home in the heart of Milton, Otago. Under new ownership and management, we are proud to deliver a higher standard of pet care, with safety, comfort, and attention to detail at the core of everything we do.
✅ Family-Owned and Operated
Pamela and her team provide hands-on care with a personal touch. As a small, family-run business, we treat every dog like part of the family.
✅ Convenient Location
We are ideally located just outside Milton, close to State Highway 1 and within easy reach of Dunedin International Airport — perfect for locals and travellers.
✅ Spacious Private Kennels
Each dog enjoys an individual kennel with a private run, ensuring personal space, safety, and reduced stress.
✅ Large, Secure Exercise Yards
Your dog will enjoy daily access to our expansive, fenced play areas — perfect for burning off energy and having fun!
✅ Premium Meals & Comfortable Facilities
We provide top-quality meals twice daily, along with modern kennels featuring underfloor heating to keep your dog cozy all year round.
✅ Optional Dog Grooming
Pamper your pet with our grooming service (by arrangement) — a great way to have them looking and feeling their best before heading home!
With a reputation for attentive care and a genuine love for animals, Pine Gully Pet Retreat is the trusted choice for dog boarding in Milton, Otago and beyond.